Kyocera Mita WP31C - Chapter 4 Troubleshooting

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Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be

corrected, contact your Kyocera Mita dealer. This chapter explains the following topics:

• General Guidelines

• Print Quality Problems

• Error Messages

• Clearing Paper Jams

Main Page

Default Chapter8
- Safety Information8
- Installation Precautions13
- Precautions for Use15
- Table of Contents19
Chapter 1 Introduction22
Features23
- General23
- Hardware23
- Software24
- Networking25
Parts and Functions26
- Front26
- Front View26
- Internal28
- Rear30
Chapter 2 Handling Paper32
General33
- Available Paper Types33
- Paper Specifications33
- Minimum and Maximum Paper Sizes34
- Recommended Paper34
Selecting the Right Paper35
- Guidelines35
- Paper Properties36
- Other Properties of Paper38
Loading Paper39
- Loading Paper into the Cassette39
- Loading Paper into the MP (Multi-Purpose) Tray41
Special Paper42
- Selecting the Special Paper42
Chapter 3 Using the Operator Panel46
Understanding the Operator Panel47
- Message Display47
- Indicators in Message Display48
- Keys51
Using the Menu Selection System53
- Menu Selection System53
- Menu System Road Map55
Menu Map and Status Pages60
- Printing a Menu Map60
- Printing a Status Page62
- Status Page63
E-MPS65
- Using Quick Copy66
- Using Proof-And-Hold68
- Printing a Private Print/Job Retention69
- Retrieving Jobs from Virtual Mailbox (VMB)73
- Changing E-MPS Configuration75
Changing the Interface Parameters79
- Changing Parallel Interface Mode79
- Changing Serial Interface Parameters80
- Changing Network Interface Parameters82
- Resolving IP Address84
Making Default Settings87
- Default Emulation87
- KC-GL Pen Width and Color88
- Alternative Emulation for KPDL Emulation89
- Printing KPDL Errors90
- Default Font91
Pagination98
- Number of Copies98
- Print Orientation99
- Page Protect Mode100
- Linefeed (LF) Action101
- Carriage-Return (CR) Action102
Setting Print Quality103
- Tone Mode103
- Gloss Mode104
Operating the Storage Device105
- Using the Memory Card105
- Using the Option Hard Disk112
- Using the RAM Disk112
Paper Handling114
- MP Tray Mode114
- Setting MP Tray Paper Size115
- Setting the MP Tray Paper Type117
- Setting the Cassette Paper Type118
- Selecting the Paper Feed Source119
- Duplex Printing (FS-C8008DN)120
- Overriding Difference between A4 and Letter122
- Creating Custom Paper Types123
- Resetting the Custom Paper Type125
- Selecting the Output Stack126
- Selecting the Option Sorter Mode127
Selecting Monochrome or Color Printing130
Reading Life Counters131
- Displaying the Total Printed131
- Resetting the Toner Counter132
Other Modes133
- Selecting the Message Language133
- Automatic Form Feed Timeout Setting134
- Setting the Sleep Timer135
- Received Data Dump137
- Printer Resetting138
- Resource Protection139
- Alarm (Buzzer) Setting140
- Auto Continue Setting141
- Setting the Auto Continue Recovery Time142
- Duplex Printing Error Detection Setting143
- Printing the Service Status Page144
- Color Calibration145
Chapter 4 Troubleshooting146
General Guidelines147
- Tips147
Print Quality Problems148
Error Messages151
Clearing Paper Jams157
- Possible Paper Jam Locations157
- General Considerations for Clearing Jams158
- Paper Jam - Right Cover159
- Paper Jam - Cassette159
- Paper Jam - MP Tray160
- Paper Jam - Duplexer161
- Paper Jam - Paper Transfer Unit162
- Paper Jam - Left Cover167
- Paper Jam - Option Stacker/Finisher/Sorter168
Chapter 5 Maintenance169
Toner Container Replacement170
- Frequency of Toner Container Replacement170
- Understanding Messages Requesting Toner Container Replacement171
- Replacing the Toner Container172
Replacing the Waste Toner Box174
Cleaning the Printer176
- Cleaning the Paper Transfer Unit176
- Cleaning the Main Charger Unit180
Appendix A Options182
- A.1 Options183
Expansion Memory Modules184
- Installing the Memory Modules185
General Description of Options188
- Memory Card188
- A.3.1 Memory Card188
- PF-30A Paper Feeder189
- Duplex Unit190
- A.3.3 PD-800 Duplex Unit190
- Sorter191
- Bulk Stacker191
  - A.3.4 SO-30 Sorter191
  - A.3.5 ST-30 Bulk Stacker191
- Document Finisher192
- A.3.6 DF-31 Document Finisher192
- Casters and CA-31B Caster Kit192
- Hard Disk193
- A.3.8 Hard Disk193
- IB-20/IB-21E/IB-22 Network Interface Cards194
Appendix B Computer Interface195
Parallel Interface196
- Communication Modes196
  - B.1 Parallel Interface196
  - B.1.1 Communication Modes196
- Interface Signals197
- B.1.2 Interface Signals197
USB Interface199
- Specifications199
- Interface Signals199
Serial Interface (Option200
- Interface Signals200
- B.3.1 Interface Signals200
- Interface Voltage Levels200
RS-232C Protocol201
- B.4 RS-232C Protocol201
- Parameters of the RS-232C Protocol201
- PRESCRIBE FRPO D0 Command202
RS-232C Cable Connection203
- Preparing an RS-232C Cable203
- Connecting the Printer to the Computer203
Appendix C Technical Specifications207
Printer Specification208
- C.1 Printer Specification208
Printing Speeds210
- C.2 Printing Speeds210
Index211

Kyocera Mita WP31C - Chapter 4 Troubleshooting

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