Lenovo System x3500 M4 - Service Bulletins; Checkout Procedure; About the Checkout Procedure

Servicebulletins
Lenovocontinuallyupdatesthesupportwebsitewiththelatesttipsandtechniquesthatyoucanusetosolve
problemthatyoumighthavewiththeLenovoSystemx3500M4server.
TofindservicebulletinsthatareavailablefortheLenovoSystemx3500M4server,goto
http://www.lenovo.com/supportandsearchfor7383,andretain.
Checkoutprocedure
Thecheckoutprocedureisthesequenceoftasksthatyoushouldfollowtodiagnoseaproblemintheserver.
Aboutthecheckoutprocedure
Beforeyouperformthecheckoutprocedurefordiagnosinghardwareproblems,reviewthefollowing
information.
•Readthesafetyinformationthatbeginsin“Safety”onpagev.
•LenovoDynamicSystemAnalysis(DSA)providestheprimarymethodsoftestingthemajorcomponents
oftheserver,suchasthesystemboard,Ethernetcontroller,keyboard,mouse(pointingdevice),serial
ports,andharddiskdrives.Youcanalsousethemtotestsomeexternaldevices.Ifyouarenotsure
whetheraproblemiscausedbythehardwareorbythesoftware,youcanusethediagnosticprogramsto
confirmthatthehardwareisworkingcorrectly.
•WhenyourunDSA,asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,
correctthecauseofthefirsterrormessage.Theothererrormessagesusuallywillnotoccurthenext
timeyourunDSA.
Important:IfmultipleerrorcodesororlightpathdiagnosticsLEDsindicateamicroprocessorerror,the
errormightbeinthemicroprocessororinthemicroprocessorsocket.See“Microprocessorproblems”on
page152
forinformationaboutdiagnosingmicroprocessorproblems.
•BeforeyourunDSA,youmustdeterminewhetherthefailingserverispartofasharedharddiskdrive
cluster(twoormoreserverssharingexternalstoragedevices).Ifitispartofacluster,youcanrunall
diagnosticprogramsexcepttheonesthattestthestorageunit(thatis,aharddiskdriveinthestorage
unit)orthestorageadapterthatisattachedtothestorageunit.Thefailingservermightbepartofa
clusterifanyofthefollowingconditionsistrue:
–Youhaveidentifiedthefailingserveraspartofacluster(twoormoreserverssharingexternalstorage
devices).
–Oneormoreexternalstorageunitsareattachedtothefailingserverandatleastoneoftheattached
storageunitsisalsoattachedtoanotherserverorunidentifiabledevice.
–Oneormoreserversarelocatednearthefailingserver.
Important:Iftheserverispartofasharedharddiskdrivecluster,runonetestatatime.Donotrun
anysuiteoftests,suchas“quick”or“normal”tests,becausethismightenabletheharddiskdrive
diagnostictests.
•IftheserverishaltedandaPOSTerrorcodeisdisplayed,seeAppendixB“UEFI(POST)errorcodes”on
page965.Iftheserverishaltedandnoerrormessageisdisplayed,see“Troubleshootingbysymptom”
onpage147and“Solvingundeterminedproblems”onpage161.
•Forinformationaboutpower-supplyproblems,see“Solvingpowerproblems”onpage160
,“Power
problems”onpage155,and“Power-supplyLEDs”onpage139.
•Forintermittentproblems,checktheeventlog;see“Eventlogs”onpage141andAppendixC“DSA
diagnostictestresults”onpage989.
130Systemx3500M4InstallationandServiceGuide