Lenovo System x3500 M4 - Automated Service Request (Call Home); Lenovo Electronic Service Agent

Asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,correctthecauseofthe
firsterrormessage.Theothererrormessagesusuallywillnotoccurthenexttimeyourunthediagnostic
programs.
Iftheserverstopsduringtestingandyoucannotcontinue,restarttheserverandtryrunningtheDSA
Prebootdiagnosticprogramsagain.Iftheproblemremains,replacethecomponentthatwasbeingtested
whentheserverstopped.
Diagnostictextmessages
Diagnostictextmessagesaredisplayedwhilethetestsarerunning.
Adiagnostictextmessagecontainsoneofthefollowingresults:
Passed:Thetestwascompletedwithoutanyerrors.
Failed:Thetestdetectedanerror.
Aborted:Thetestcouldnotproceedbecauseoftheserverconfiguration
Additionalinformationconcerningtestfailuresisavailableintheextendeddiagnosticresultsforeachtest.
ViewingthetestlogresultsandtransferringtheDSAcollection
UsethisinformationtoviewthetestlogresultsandtransferringtheDSAcollection.
Toviewthetestlogfortheresultswhenthetestsarecompleted,clicktheSuccesslinkintheStatuscolumn,
ifyouarerunningtheDSAgraphicaluserinterface,ortype:xtoexittheExecuteTestsmenu,ifyouare
runningtheDSAinteractivemenu,orselectDiagnosticEventLoginthegraphicaluserinterface.Totransfer
DSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSAinteractivemenu.
•IfyouarerunningtheDSAgraphicaluserinterface(GUI),clicktheSuccesslinkintheStatuscolumn.
•IfyouarerunningtheDSAinteractivemenu(CLI),type:xtoexittheExecuteTestsmenu;then,select
completedteststoviewtheresults.
YoucanalsosendtheDSAerrorlogtoLenovosupporttoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidestoolsthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerror
isdetected.
ThesetoolscanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.Thefollowingsections
provideinformationaboutthecallhometools.
LenovoElectronicServiceAgent
LenovoElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareand
softwareinventoryinformation,andreportsserviceableproblemsdirectlytoLenovoSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbedownloaded
fromtheLenovowebsite.FormoreinformationandtodownloadLenovoElectronicServiceAgent,go
tohttp://www.ibm.com/support/esa/.
146Systemx3500M4InstallationandServiceGuide