Lenovo System x3500 M4 - Error Messages; Troubleshooting by Symptom; CD;DVD Drive Problems

Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM2,andDSAthatare
generatedwhenaproblemisdetected.
SeeAppendixB“UEFI(POST)errorcodes”onpage965,AppendixA“IntegratedManagementModuleII
(IMM2)errormessages”onpage331,andAppendixC“DSAdiagnostictestresults”onpage989for
moreinformation.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”
onpage989forinformationabouttestingtheserverand“RunningDSAPrebootdiagnosticprograms”on
page145
foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage127.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel;ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage133).
Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunLenovoDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly
(forinformationaboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage989).
Step4.Reinstallthenewsoftwareornewdevice.
CD/DVDdriveproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyaTrained
technician.
•GototheIBMsupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
Table15.CD/DVDdrive'ssymptomsandactions
SymptomAction
TheoptionalDVDdriveisnot
recognized.
1.Makesurethat:
•TheSATAconnectortowhichtheDVDdriveisattached(primaryor
secondary)isenabledintheSetuputility.
•Allcablesandjumpersareinstalledcorrectly.
•ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.RuntheDVDdrivediagnosticprograms.
3.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecable
4.Replacethecomponentslistedinstep3oneatatime,intheordershown,
restartingtheservereachtime.
Chapter4.Troubleshooting147