Lenovo ThinkServer - Hard Disk Drive Problems

Symptom
Action
5.Replacetheopticaldrive.
6.(Trainedservicetechnicianonly)Replacethesystem
board.
Adiscisnotworkingcorrectly.1.Makesurethatthediscisintheopticaldrivewiththe
shinysidefacingdown.
2.Makesurethatthediscsurfaceiscleanandnot
scratched.
3.Checkthediscorpackageforregionalcoding.You
mightneedtopurchaseadiscwithcodingforthe
regionwhereyouareusingtheproduct.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyou
have.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Harddiskdriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
167
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter8“Gettinginformation,help,and
service”onpage175.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage83
.
2.Iftheservermodelcomeswithhot-swapharddiskdrives,thestatusLEDsoneachhot-swapharddisk
drivehelpyoueasilyidentifyaproblem.See“Hot-swapharddiskdrivestatusLEDs”onpage32.
Symptom
Action
Anewlyinstallednon-hot-swapharddiskdriveisnot
recognized.
1.Makesurethat:
•Thesignalcableandconnectorarenotdamaged.
•Thenon-hot-swapharddiskdriveissecurely
connectedtothecorrectSATAconnectoronthe
systemboardandtheSATAconnectorisenabled
intheSetupUtilityprogram.See“UsingtheSetup
Utilityprogram”onpage55.
•Allcablesandjumpers(ifany)areinstalled
correctly.
2.Runanydiagnosticprogramstotesttheharddisk
drive.
3.Reinstallthenon-hot-swapharddiskdriveand
reconnectcables.
4.Replacethesignalcableforthenon-hot-swaphard
diskdrive.
170ThinkServerUserGuide