Diagnostic information 2-11
5022-xxx
202.17 Exit sensor is made when the printer
powers up or covers are closed.
Possible causes:
• Damaged paper exit sensor or
paper exit sensor flag
• Damaged fuser autoconnect
• Faulty fuser DC cable connection
•Faulty fuser
• Faulty system card
• Check for anything in the paper path that might
cause the paper to jam.
• The fuser exit sensor may not be functioning
properly. See “Exit sensor service check” on
page 2-52.
202.21 Fuser motor stalled.
Possible causes:
• Faulty cable/connector
•Faulty fuser motor
• Faulty system card
• Check for anything in the paper path that might
cause the paper to jam.
• If clearing a paper jam does not fix the problem,
go to “142.xx and 906.01–906.04—Motor
(fuser) error service check” on page 2-33.
203.09 During duplex printing retract, the exit
sensor is never made.
Possible causes:
• Damaged paper exit sensor or
paper exit sensor flag
• Damaged fuser autoconnect
• Faulty fuser DC cable connection
•Faulty fuser
• Faulty system card
• Check for anything in the paper path that might
cause the paper to jam.
• The fuser exit sensor may not be functioning
properly. See “Exit sensor service check” on
page 2-52.
203.14 During duplex printing retract, the exit
sensor broke early.
Possible causes:
• Damaged paper exit sensor or
paper exit sensor flag
•Faulty fuser
• Faulty system card
The fuser exit sensor may not be functioning
properly. See “Exit sensor service check” on
page 2-52.
203.15 During duplex printing, the exit sensor
never broke.
Possible causes:
• Damaged paper exit sensor or
paper exit sensor flag
• Obstructed duplex
•Faulty fuser
• Faulty system card
• Check the duplex paper path for damage that
would obstruct the print. If damage is found,
replace the duplex front door assembly. See
“Front door assembly removal” on
page 4-55.
• The fuser exit sensor may not be functioning
properly. See “Exit sensor service check” on
page 2-52.
230.03 During duplex printing, the input
sensor is never made.
Possible causes:
• Obstructed duplex path
• Defective input sensor
• Faulty system card
• Faulty duplex drive
• Check for anything in the duplex paper path that
might cause the paper to jam. This includes the
paper guides in tray 1.
• If clearing the paper jam does not fix the
problem and the paper is fan-folded, replace the
front access assembly. See “Front door
assembly removal” on page 4-55.
• If clearing a paper jam does not fix the problem,
go to “Input sensor service check” on
page 2-52.
Service error codes and paper jam messages (continued)
Error code Description Action
To Next Page
