2-12 Service Manual
5022-xxx
230.04 During duplex printing, the input
sensor is made while the previous
page is still in the aligner.
Possible causes:
• Defective input sensor
• Faulty system card
• If clearing a paper jam does not fix the problem,
go to “Input sensor service check” on
page 2-52.
230.05 During duplex printing, the input
sensor is not made.
Possible causes:
• Obstructed duplex path
• Defective input sensor
• Faulty system card
• Faulty duplex drive
• Check for anything in the duplex paper path that
might cause the paper to jam. This includes the
paper guides in tray 1.
• If clearing the paper jam does not fix the
problem and the paper is fan-folded, replace the
front access assembly. See “Front door
assembly removal” on page 4-55.
• If clearing a paper jam does not fix the problem,
go to “Input sensor service check” on
page 2-52.
230.21 Duplex motor stalled.
Possible causes:
• Obstructed duplex path
• Defective duplex motor
• Faulty system card
• Check for anything in the duplex paper path that
might cause the paper to jam. This includes the
paper guides in tray 1.
• If clearing a paper jam does not fix the problem,
go to “146.xx—Motor (duplex) error service
check” on page 2-36.
241.03 While feeding from tray 1, the input
sensor does not break.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Paper tray failure
• Paper pick mechanism failure
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or MPF.
• Properly set media restraints in paper tray.
• Check the pick arm rolls (tires) and replace if
worn.
• Replace the paper tray.
• Replace the paper pick mechanism. See “Paper
pick mechanism assembly removal” on
page 4-68.
241.04 While feeding from tray 1, the input
sensor is made while the previous
page is still in aligner.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Paper tray failure
• Paper pick mechanism
• Ensure the proper media is set for the type of
paper used.
• Fan media, and stack it flat in the tray or MPF.
• Properly set media restraints in paper tray.
• Check the pick arm rolls (tires) and replace if
worn.
• Replace the paper tray.
• Replace the paper pick mechanism. See “Paper
pick mechanism assembly removal” on
page 4-68.
Service error codes and paper jam messages (continued)
Error code Description Action
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