Diagnostic information 2-13
5022-xxx
241.05 While feeding from tray 1, the input
sensor is never made.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Paper tray failure
• Paper pick mechanism failure
•System card
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or MPF.
• Properly set media restraints in paper tray.
• Check the pick arm rolls (tires) and replace if
worn.
• Replace the paper tray.
• If the previous actions do not fix the problem, go
to “140.xx—Autocomp (tray 1) motor error
service check” on page 2-32.
241.20 While feeding from tray 1, the
transparency sensor is blocked.
Possible causes:
• Transparency sensor
• Paper tray failure
• Paper pick mechanism failure
•System card
• Replace the paper tray.
• If the previous action does not fix the problem,
go to “910.01—Transparency sensor error
service check” on page 2-38.
241.21 Tray 1 motor stalled.
Possible causes:
• Incorrect paper loading
• Paper pick mechanism failure
•System card
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the tray or MPF.
• If the previous actions do not fix the problem, go
to “148.xx—MPF motor error service check”
on page 2-37.
242.03 While feeding from tray 2, the input
sensor does not break.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• 500-sheet assembly failure
• Paper pick mechanism
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack flat in 500-sheet tray
(tray 2).
• Properly set media restraints in tray 2.
• Check the pick arm rolls (tires) and replace if
worn.
• Replace the 500-sheet assembly.
• If the previous actions do not fix the problem, go
to “140.xx—Autocomp (tray 1) motor error
service check” on page 2-32.
242.04 While feeding from tray 2, the input
sensor is made while the previous
page is still in the aligner.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• 500-sheet assembly failure
• Paper pick mechanism
• Ensure proper media is set for the type of paper
used.
• Fan media, and stack it flat in the 500-sheet tray
(tray 2).
• Properly set media restraints in tray 2.
• Check the pick arm rolls (tires) and replace if
worn.
• Replace the 500-sheet assembly.
• If the previous actions do not fix the problem, go
to “140.xx—Autocomp (tray 1) motor error
service check” on page 2-32.
Service error codes and paper jam messages (continued)
Error code Description Action
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