Action Yes No
Step 2
From the printer control panel, set the paper texture, type, and
weight in the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of
the following:
• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
• Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging kit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact
customer
support.
The problem is
solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Troubleshooting 207
To Next Page
Loading...
Need help?
General
