Diagnostic information 2-35
4062
239.01 External duplex
assembly error
Source = External
duplex
Mechanical feed error or timing
error.
1. Remove all media present
in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.02 External duplex
assembly error
Source = External
duplex
Mechanical feed error or timing
error.
1. Remove all media present
in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.03 Device controls
response error.
Source = External
duplex
Mechanical feed error or timing
error.
1. Remove all media present
in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
Error
code or
message
Error contents Description/Action Possible repair actions
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