MAKE SURE THERE IS NO TONER IN THE PAPER PATH
Clean any visible toner from the paper path. If the problem persists, then contact customer support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1 From the printer control panel, check the Paper Type setting from the Paper menu.
2 Before sending the job to print, specify the correct type setting:
• For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the
tray.
Toner specks
These are possible solutions. Try one or more of the following:
THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black and
color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Troubleshooting
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