Appendix 1. Troubleshooting
2. Problems when Starting
Why does black screen show up when turning on the device?
Phenomenon: When turning on the device, black screen shows up and the booting is impossible.
< Cause >
(1) Because the device is not set as a booting mode.
(2) Black screen may appear because of malfunction of backlight.
<Solution>
(1) Because the device is not set as a booting mode, the above problem can occur.
Check whether No. 5 switch at DIP switch in the back of the device is in B direction or not.
B direction is a booting mode.
When is the color of LED changed?
Please check the followings.
BLUE
Power is supplied to XGT Panel
When applying the option, ‘Go to Screen after boot up’, it displays “Failed to load image files” as the
monitoring has not been started.
Phenomenon: After storing images in the USB storage device and then selecting the option “Go to Screen
after boot up” in the start menu, in case when re-permitting the power of the equipment, the message like
“Failed to load image files” is displayed and the monitoring is not started.
<Cause>
(1) In case when it is connected with the USB storage device, the recognition of the USB is delayed.
<Solution>
(1) In case when the recognition speed is delayed due to the characteristics of the USB storage device,
remove the USB storage device and then reinstall it.
When the power is re-permitted, the USB storage device (or USB mouse) is not recognized.
Phenomenon: When the USB storage device was initially installed, it was normally recognized. However, it is
not recognized after the power is re-permitted.
<Causes>
(1) Due to the option of the ‘Reset USB Power’ of the equipment, there could problems in the recognition
process.
(2) Depending on the USB storage device, it may not be smoothly recognized.
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