3030226 Rev. D 4-31 Screen Operation And Specifications
4.9 Service Assistance
If service assistance is required, please take the following steps:
1. Consult the troubleshooting section of this manual (Chapter 6). If the problem
cannot be identified and corrected by any of the procedures found in that
section, then
2. Contact your Facility Equipment Technician. If the technician is unable to help,
then
3. Call Mar Cor Purification Technical Support Department at (800) 633-3080.
Technicians are available for all calls between 7:00 a.m. and 7:00 p.m. CST,
Monday through Friday. Technicians are also available at other times for
emergency calls only. Product consultants will be on hand to discuss the
problem with you and endeavor to rectify it over the phone. If the problem
appears to be of a more serious nature, you will be given instructions regarding
the action to be taken. Prior to making the phone call, you must be prepared to
answer two questions:
a. What RO do you have; Millenium HX?
b. What is the serial number of your RO?
RO SERIAL NUMBER: ______________________
4. In addition, for Non-Emergency issues, you may e-mail techserv@mcpur.com
and a Technician will respond, generally within one working day.
4.10 Return Materials Authorization (RMA) Procedure
If you wish to return materials for warranty evaluation and/or credit, please have your
original sales order, invoice, and device serial number or material list number, if
applicable, available when you call Mar Cor Purification. Call Mar Cor Purification at
(800) 633-3080 and request Technical Support. A representative will provide
instructions and a return material authorization number, which needs to be clearly
written on the outside of the box used to ship your materials. All equipment must be
shipped with the freight prepaid by the customer. Call our Customer Service Center
with any questions or issues concerning freight claims and a representative will discuss
your situation.
All materials to be returned must be rendered into a non-hazardous condition prior to
shipping.
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