Matrix SPARSH VP110 User Guide 339
CHAPTER 13
Troubleshooting
This section describes solutions to common issues that may occur while using the IP phone. Upon encountering a
scenario not listed in this section, contact your Matrix SPARSH VP110 reseller for further support.
Why is the LCD screen blank?
• Ensure that the phone is properly plugged into a functional AC outlet.
• Ensure that the phone is plugged into a socket controlled by a switch that is on.
• If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
• If your IP phone is powered from PoE, ensure you use a PoE-compliant switch or hub.
Why does the phone display “Network Unavailable”?
• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not
loose.
• Ensure that the switch or hub in your network is operational.
• Contact your network administrator for more information.
Why does the phone display “No Service”?
The LCD screen displays “No Service” when no SIP account is registered successfully.
Why doesn’t the phone display time and date correctly?
Check if you have configured the phone to obtain the time and date from the SNTP server automatically. If the
phone fails to connect the SNTP server, configure the time and date manually.
How do I find the basic information of the phone?
Press the OK Key
when the phone is idle to check the basic information of the phone, such as the IP address
and firmware version. For more information, refer the “Viewing the Phone Status”.
How to obtain the MAC address of a phone when the phone is not powered on?
Three ways you can obtain the MAC address of a phone:
• You can ask your supplier for shipping information sheet which includes MAC addresses according to the
corresponding PO (Purchase Order).
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