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Return Policy
Return Procedure
In the event that it becomes necessary to return a unit to Mindray, the following procedure should
be followed:
1. Obtain return authorization. Contact the Mindray Service Department and obtain a Customer
Service Authorization (Mindray) number. The Mindray number must appear on the outside of
the shipping container. Return shipments will not be accepted if the Mindray number is not
clearly visible. Please provide the model number, serial number, and a brief description of the
reason for return.
2. Freight policy. The customer is responsible for freight charges when equipment is shipped to
Mindray for service (this includes customs charges).
Company Contact
Address: Mindray Building, Keji 12th Road South, Hi-tech
Industrial Park, Nanshan, Shenzhen, P. R. China
Phone: +86 755 26582888
Fax: +86 755 26582680
Authorized Representative
Name: Shanghai International Holding Corp. GmbH (Europe)
Address: Eiffestraβe 80 D-20537 Hamburg Germany
Phone: +49 40 2513175
Fax: +49 40 255726
IV BC-2800 Auto Hematology Analyzer