Chapter7 Troubleshooting
7.2 Solutions
This chapter presents measures to be taken when the errors occur.
7.2.1 Environmental Temperature Abnormal
Possible causes: abnormal environmental temperature or malfunctioning
temperature sensor.
Solution:
Access Service
→
Status and check the environmental temperature. If the
temperature exceeds the specified range by 15℃-35℃, you need to adjust the
work environment of this analyzer so that the analyzer works in the requested
environment. If the temperature is within the requested range and the error
remains, call Mindray Customer Service Department or the distributor.
7.2.2 Background Abnormal
At least one parameter failed the background check.
Solution:
At the Count screen, press [F3] to do the startup procedure. If the error still
remains, access Service
→
Maintenance and do the Probe cleanser
cleaning procedure. When the cleaning is done, return to the Count screen
and check the background again to see whether the error is cleared. If not, call
Mindray Customer Service Department or the distributor.
7.2.3 HGB Error
HGB gain is not correct and HGB blank voltage is within 0V-3.2V or 4.9V-5V.
Solution:
Access Setup → Password to gain the administrator authority. Access Setup
→ Settings → Gain to adjust the HGB blank voltage to 3.4～4.8V (4.5V
recommended). If the error still remains, turn off this analyzer and call Mindray
Customer Service Department or the distributor.
7.2.4 HGB Adjustment
HGB gain is not correct and HGB blank voltage is within 3.2 - 3.4V or 4.8- 4.9V.
Solution:
Access Setup → Password to gain the administrator authority.
Access Setup → Settings → Gain to adjust the HGB blank voltage to 3.4～
4.8V (4.5V recommended). If the error still remains, turn off this analyzer and
call Mindray Customer Service Department or the distributor.
7.2.5 WBC Clog
This error message occurs when the actual WBC count time is greater than the
preset WBC count time by 2 seconds.
BC-2800 Auto Hematology Analyzer (V1.0) 7-3
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