GLOSSARY
Generic
The Generic number and revision level are numbers that tell which set
of system operating instructions (software) is installed in your .5X-50@
system.
Hardware
The physical components of the system are known as hardware.
Hunt Groups
A number of extensions, usually in the same department, can be
grouped together in such a way that when anyone dials the access
number for the group, the system searches, in a pre-determined
fashion, for the first free member of the group. It then routes the call
to that free member. There can be six of these hunt groups.
Incoming Trunk Groups
Depending on what type of call it is, an incoming call is put into one of
three possible groups which appear in the console display as LDN 1, 2,
or 3. One of your trunk groups could consist of numbers used by the
general public, another for trunks connected to another of your
company’s locations. You may have instructions to answer the two
differently.
Music-on-Hold
This is music (usually from a tape recorder or radio) that the system
plays to external callers while being held while you attempt to connect
them. The music reassures them that the connection to the system
has not been broken.
Outgoing Trunk Group
This is a collection of trunks used for making outside calls.
Outside, or External Line
This is a line that connects your system to the local telephone
exchange, and therefore to the public telephone network.
PABX (Private Automatic Branch Exchange)
This is a telephone switching system for private use by a company or
organization.
P6kup Group
If the extensions of a department are in a pickup group and one of
them rings, someone else can answer the call by dialing the pickup
code.
Reference 5-9
To Next Page
Loading...
