GLOSSARY
Recall
A call which returns to the console after being transferred to an
unanswered extension is called a recall. The length of time between
‘releasing a call and having it recall is determined by your company at
installation.
Ring Group
This is a group of extensions that all ring together when anyone dials
the access code for the group. As soon as one of the extensions
answers, the others stop ringing and the conversation cannot be heard
on the other telephones in the group. Each extension user can still be
rung individually by dialing the extension number as usual. A typical
application for a ring group is in a sales order or service department.
Software
The routines, programs, and instructions required to run the system
are known as its software.
Tie Trunk
This type of line directly connects your system to another telephone
system owned by your company or organization. You do not have to
use the public telephone network to dial this location, and the general
public do not usually have access to the line.
Trunk
Trunk is the general name for both Outside Lines and Tie Trunks. It is
any line that connects your system to a local exchange or another
private system (See Outside, or external line).
Trunk Equipment Number
Every trunk is given a unique number within your system so that it can
-be identified from other trunks that may all share the same outside
telephone number. The trunk number appears in the display as, for
example, “TRK-10”.
Trunk Group Access Code
This is the code you dial to tell the system that you want to use an
outside line. In most cases, the group of trunks connected to the
public telephone network is reached with the access code “9”.
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Reference
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