About This Guide xv
If your problem cannot be solved by Symbol support, you may need to return your equipment for servicing and will
be given specific directions. Symbol is not responsible for any damages incurred during shipment if the approved
shipping container is not used. Shipping the units improperly can possibly void the warranty.
If you purchased your Enterprise Mobility business product from a Symbol business partner, contact that business
partner for support.
Returning the Vehicle Computer for Service
NOTE In the event, the vehicle computer needs to be shipped to Symbol Technologies for repair or maintenance, it
is essential that the user perform the following steps to electrically disconnect the internal backup battery:
1. Disconnect the power cable from the VC70. The VC70 will continue to work on backup battery power.
2. Perform cold boot (Performing a Cold Boot on page 3-19). The backup battery will stop powering the VC70.
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