NCR RealPOS 70 - Out-of-Box Failures Handling

2-14 Chapter 2: Installing the Terminal
Out-of-Box Failures
DuringinstallationifthereisanOutofBoxfailure,thedefective
componentwillbereplaced.Thedefectivepartnumbermustbe
identifiedbytrainedservicepersonnel.Ifrequired,contactyour
EquipmentProvider,NCRCustomerServiceoryourServiceProvider
todiagnosethefailuretothecomponentlevel.
Areplacementcomponent
canbeacquiredbycontactingtheNCR
CustomerSatisfactionHotlinebetweenthehoursof8AMand5PM
EST,Monday–Friday:
• 1‐800‐528‐8658(USA)
• 770‐623‐7400(Internationally)
or
E‐mail:
CustomerSat.Retail@NCR.com
Pleasehavethefollowinginformationavailable:
1. NCROrderNumber(Order#onlabelofbox)
2. ProductModelNumber
3. UnitSerialNumber
4. NCRpartnumberofdefective/missing/wrongcomponent
5. NumberofUnitsStaged/Installed
6. OrganizationCode
7. ShippingAddresswithContactName&PhoneNumber
