Document Revision 1 Electra Elite IPK II
2 - 58 Automatic Call Distribution (ACD)
AIC Agent Log In
To log in:
Multiline Terminal
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
,
10).
- OR -
Press the Speaker key and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
3. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD LOG IN/LOG OUT key lights.
To log out (for single or multiple agent log ins):
Multiline Terminal
All AIC log ins become logged out.
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
,
10).
2. Dial 1 to accept.
- OR -
Press the Speaker key and dial the AIC Log In service code (Program 11-13-08).
The ACD LOG IN/LOG OUT key goes out.
Single Line Telephone
All AIC log ins become logged out.
1. Lift the handset.
2. Dial the AIC Log Out service code (Program 11-13-08).
- OR -
1. To log out of an ACD group without using AIC: Lift the handset.
2. Dial the ACD Log Out service code 655 (Program 11-13-02).
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