Electra Elite IPK II Document Revision 1
Automatic Call Distribution (ACD) 2 - 59
Multiple Agent Log In
To log in:
Multiline Terminal
After already being logged in:
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
,
10).
2. Dial 0 to cancel the log out option.
3. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD LOG IN/LOG OUT key lights.
- OR -
Press the Speaker key and dial the AIC Log In service code (Program 11-13-08).
4. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD Log In/Log Out key lights.
Single Line Telephone
Follow Steps 1~3 to log in with additional AICs (up to three) at any time.
1. Lift the handset and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
3. Dial the first Agent Identity Code (AIC) (up to four digits).
You will hear a confirmation tone when immediately logging in with additional AICs.
4. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits).
You will hear a confirmation tone.
5. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits).
You will hear a confirmation tone.
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