One-Touch Calling
Description
One-Touch Calling gives a Multiline Terminal user one-button access to extensions, trunks, speed dial
bins and selected system features. This saves users time when accessing co-workers, clients and
features they use most often. Instead of dialing a series of codes, the user need only press the One-
Touch key. An extension user can have One-Touch keys programmed for:
• Direct Station Selection - one-button access to extensions
• Station Speed Dial - one-button access to stored numbers (maximum of 36 digits in length)
• Speed Dial - System/Group/Station - one-button access to stored speed dialing numbers
• Trunk Calling - one-button access to trunks or trunk groups
• Service Codes - one-button access to specific Service Codes
An extension user can chain dial with One-Touch keys. For example, a user can store the number for
a company Automated Attendant in key 1 and employee extension numbers in keys 2 ~ 5. The user
presses key 1 to call the company, then one of keys 2 ~ 5 to ring the employee to which they want to
speak.
An extension user or system administrator can optionally store a Flash command under a One-Touch
key. This is helpful for One-Touch keys used as Station Speed Dial bins. The stored Flash may be
helpful to access features of the connected Telco, PBX or Centrex.
Conditions
• One-Touch keys provide a Busy Lamp Field (BLF).
• When a Multiline Terminal user is on a call, they can transfer to another station by pressing a DSS
key for that station. It is not necessary to press Transfer key to transfer to another station using a
DSS key.
When a Multiline Terminal user is on a call, they must press Transfer key to transfer a call off site with
a DSS key.
When a Multiline Terminal user is on a call, they must press Transfer key to transfer a call to a
destination that is not a station (Voice Mail/Department group pilot, etc. (SL1000) ).
• Pauses can be entered in the dial string of a DSS/One Touch key. The pause is entered as P in the
dial string and causes the system to wait three seconds before sending the rest of the digits that
follow the P (pause). Multiple pauses can be entered.
• The @ can be entered in the dial string of a DSS/One Touch key. The @ only applies to ISDN and
Intercom calls. When using the @, the system waits for the destination to answer (answer
supervision), and then sends the rest of the digits.
• Entering a P (pause) in a DSS/One Touch dial string can be used for CO calls, Intercom calls, or
after the @ for ISDN calls.
• ARS with Max Digits is not supported when entering the @ or a P (pause) in the dial string of a
DSS/One Touch key.
Default Settings
None
SL1000/SL1100
ISSUE 2.0
1-532
One-Touch Calling
O
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