Serial Call
Description
Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves
transferring steps between users. For example, a Customer Service Representative (CSR) has a client
on the telephone who needs technical advice. The CSR wants to send the call to Technical Service,
but needs to advise the client of certain costs when Technical Service is done. Rather than
transferring the call back and forth, the CSR can use Serial Call to Technical Service and announce, “I
have Ted on the telephone. I need to talk to him again. Just hang up when you’re done and I’ll get him
back.”
Conditions
• The transferring extension can remain off-hook to auto-receive the callback or hang up and it rings
back to them.
• Serial Call requires a uniquely programmed function key (PRG 15-07 or SC 851: 43) or assigning
Transfer key as Call Back in (PRG 15-02-05=1).
• Serial Call is not available to Single Line Terminals.
• Serial Call can be activated only during a supervised transfer.
Default Settings
Disabled
System Availability
Terminals
Multiline Terminals
Required Component(s)
None
Related Features
Programmable Function Keys
Transfer
Guide to Feature Programming
Program Num-
ber
Program Name Default
15-02-05 Multiline Telephone Basic Data Setup - Transfer Key Oper-
ation Mode
0
SL1000/SL1100 ISSUE 2.0
1-628
Serial Call
S
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