Download diagnostics files for technical
support
NETGEAR technical support might request combined diagnostic files from your switch.
Such files might help troubleshooting a problem. The combined diagnostic files might
include the following information:
•
Configuration file
•
Buffered log
•
Tech support file
•
Crash logs
•
Full memory dump
•
Supported MIBs
Please do not send files unless instructed to do so by NETGEAR technical support.
To download the combined diagnostics files:
1. Launch a web browser.
2.
In the address field of your web browser, enter the IP address of the switch.
The login page displays.
3.
In the Login Name field, enter admin as the user name, in the Password field, enter
your local device password, and click the AV UI Login button.
The first time that you log in, no password is required. However, you then must
specify a local device password to use each subsequent time that you log in.
The Overview page displays.
4. Select Diagnostics > Support Diagnostics.
The Support Diagnostics page displays.
5. Click the Download Files link.
A pop-up window displays.
6.
Navigate to a location on your computer and save the text file.
Audio Video User Manual100Diagnostics and
Troubleshooting
AV Line of Fully Managed Switches M4250 Series
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