Restart the computer and verify that the router address (www.routerlogin.net) is listed by your computer
as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided a program to log you
in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.
You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections
tab, and select the Never dial a connection. Other browsers provide similar options.
Changes Are Not Saved
If the router does not save the changes that you make in the router web interface, do the following:
• When entering configuration settings, always click the Apply button before moving to another page or
tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but
the old settings might be in the web browser’s cache.
Troubleshoot WiFi Connectivity
If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem:
• Does the WiFi device or computer that you are using find your WiFi network?
If not, check the WiFi LED on the router. If it is off, you can press the WiFi On/Off button on the router
to turn the router WiFi radios back on.
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in
your WiFi client’s scanning list. (By default, SSID broadcast is enabled.)
• Does your WiFi device support the security that you are using for your WiFi network (WPA or WPA2)?
• If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a
LAN port on the router.Then log in to the router, and select BASIC > Wireless.
Be sure to click the Apply button if you change settings.Note
If your WiFi device finds your network but the signal strength is weak, check these conditions:
• Is your router too far from your computer or too close? Place your computer near the router but at least
6 feet (1.8 meters) away and see whether the signal strength improves.
• Are objects between the router and your computer blocking the WiFi signal?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device.The device then responds with an echo reply.You can easily troubleshoot a network using the ping
utility in your computer or workstation.
Troubleshooting
169
AC1750 Smart WiFi Router Model R6350
To Next Page
Loading...
Need help?
General
Weight and Dimensions
