NTI ENTERPRISE ENVIRONMENT MONITORING SYSTEM
123
Problem Cause Solution
Unit will not boot up-
access via Ethernet
not possible
Firmware has been corrupted Contact NTI for FTP recovery software and procedure.
Sensor connected to
DIGITAL IN terminal
stops working
(ENVIROMUX-16D
only)
Sensor is rated for more current than
terminal can supply. Fuse protecting
port has opened.
ENVIROMUX-EDR-SF and
ENVIROMUX-EDR-SCR Electric
Strike may cause this if connected to
DIGITAL IN terminals 1-7
Disconnect failed sensor. After approx. 10 minutes
internal fuse should reset. Reconnect sensor to terminals
provided sensor current requirements fall within terminal
limitations.
DIGITAL IN terminals 1-7 max. load = 50mA
DIGITAL IN terminal 8 max. load = 650mA
Event Log has “GSM
Error code -3”
GSM Modem failed to communicate
with cell tower due to a weak signal
Adjust the modem antenna using the Enterprise Setup
screen (page 58) as a guide for the best signal
SMTP Error Codes:
Without
SSL
enabled:
Meaning Comments
-1 SMTP_CONN_ERR, Cannot establish a connection to the SMTP server. Possible
reasons: bad setting for IP of SMTP server, firewall blocking the
connection
-4 SMTP_SERVER_NOT_READY_ERR, Server denied connection
-5 SMTP_EHLO_ERR, Server did not answer to HELO command
-6 SMTP_AUTH_NO_SUPPORT_ERR, Authentication method is not supported
-7 SMTP_AUTH_FAILURE_ERR, Authentication failure (user or password rejected)
-8 SMTP_BAD_FROM_ERR, SMTP Server did not accept the sender e-mail address
-9 SMTP_BAD_TO_ERR, SMTP Server did not accept the destination e-mail address
-10 SMTP_DATA_ERR, SMTP Server did not accept the DATA command
-11 SMTP_BAD_DATA_ERR, SMTP Server did not accept the body of e-mail message
With
SSL
enabled:
-100 SMTP_SSL_CONN_ERR,
-99 SMTP_SSL_CONN_ERR1,
-98 SMTP_SSL_CONN_ERR2,
Cannot establish a connection to the SMTP server. Possible
reasons: bad setting for IP of SMTP server, firewall blocking the
connection
-97 SMTP_SSL_PROTOCOL_ERR, SMTP server connected but did not accept SSL connection
-95 SMTP_SSL_SERVER_NOT_READY_ERR, Server denied connection
-94 SMTP_SSL_EHLO_ERR, Server did not answer to HELO command
-93 SMTP_SSL_AUTH_NO_SUPPORT_ERR, Authentication method is not supported
-92 SMTP_SSL_AUTH_FAILURE_ERR, Authentication failure (user or password rejected)
-91 SMTP_SSL_BAD_FROM_ERR, SMTP Server did not accept the sender e-mail address
-90 SMTP_SSL_BAD_TO_ERR, SMTP Server did not accept the destination e-mail address
-89 SMTP_SSL_DATA_ERR, SMTP Server did not accept the DATA command
-88 SMTP_SSL_BAD_DATA_ERR, SMTP Server did not accept the body of e-mail message
-87 SMTP_TLS_ERROR, Cannot connect through STARTTLS protocol. SMTP server
probably does not support this protocol. Disable STARTTLS.
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