NTI ENTERPRISE ENVIRONMENT MONITORING SYSTEM
122
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jiv
e/kbindex.jspa
or please call us directly at (800) 742-8324 (800-RGB-TECH) or
(330) 562-7070 and we will be happy to assist in any way we can.
Problem Cause Solution
“Pwr” LED is blinking
(ENVIROMUX-16D
only)
• Blinking 1/sec =Power is OFF,
battery backup is powering the
ENVIROMUX
• Blinking rapidly= discovery tool in
use
• Restore AC power to the ENVIROMUX
• Nothing wrong- close Discovery Tool to stop
Cannot access
ENVIROMUX
through my browser
• Browser not supported
• Trying to connect to wrong IP
address
• User not authorized
• See supported browsers on page 4
• Type correct IP address into browser URL field. If IP
address is unknown, use Discovery Tool (page 26) to
identify it.
• See administrator for user name and password
Cannot access
ENVIROMUX user
interface with direct
Ethernet connection
• Telnet not enabled
• Cable not wired correctly
• Must enable Telnet through web interface (page 60)
• Cable should be wired pin-to-pin (1 to 1, 2 to 2, etc.)
ENVIROMUX will not
recognize sensor
Previously used sensor port was
never cleared from memory upon
removal
Click on “???” in summary page, click on “Configure “
button, click on “Remove” at bottom of Configure page to
remove sensor and clear the port. (see page 32)
Device Discovery tool
will not work
• Java not installed
• PC and ENVIROMUX are on
different physical networks
• Download and install Java (see page 26)
• Make sure PC and ENVIROMUX or both on same
physical network
Not receiving e-mail
alert messages
• Ethernet cable disconnected
• Wrong or no IP address provided
for SMTP server
• User does not have user profile
correctly configured
• Email address not accepted by
SMTP server
• Check Ethernet cable connections
• Check all Network Settings (page 60)
• Check user profile. Make sure groups have been
selected and the contact settings are correct (see
page 67)
• Check policies of SMTP server for restrictions
Beacon not
illuminating
• Wires are not connected properly
• Beacon in use is improperly rated
• Sensor is not configured to
power-ON the beacon
• Check wire connections
• Make sure Beacon is rated at 12VDC, 180mA or less
• Check sensor configuration- make sure Beacon is
selected under “Alert Notifications” (-16D)
Siren not making
noise
• Wires are not connected properly
• Siren in use is improperly rated
• Sensor is not configured to power-
ON the siren
• Check wire connections
• Make sure Siren is rated at 12VDC, 180mA or less
• Check sensor configuration- make sure Siren is
selected under “Alert Notifications” (-16D)
The sensor page does
not display the current
readings
Java scripts cannot be displayed-java
not enabled in browser
Enable the Java Scripts and Java in the browser
Sensors connected to
RJ45 Sensor ports
stop working
Sensors applied collectively exceed
current rating.
Disconnect sensors. After approx. 10 minutes fuse inside
ENVIROMUX should reset.
For ENVIROMUX-16D: Make sure load of all 8 sensors
per row does not exceed 500 mA. (i.e. only one keypad
per row (row 1 = ports 1-8, row 2= ports 9-16))
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