System Maintenance - 128
Troubleshooting
Lock
Problem: A guest complains that the door will
not open, and the lock displays a red light.
A quick red light indicates that the lock has properly
read the card, and made an informed decision to reject
the card. Begin by using the READ function of the
front desk console. Most problems of this nature begin
with the encoding process. As a final step, you may
proceed to the door with the Guest Card and the PP.
Use the following checklist to assist you:
1. Read the card. What is the expiration date and time?
Has the card expired?
2. Is the card valid for the proper room number?
3. Has another guest been checked into the same room,
voiding the original Guest Card?
4. Take the Portable Programmer to the door. Connect
the PP to the lock, turn it on, and press the MENU
key until the word TEST appears on the display. Do
not push any buttons. Insert the Guest Card in the
lock. The PP will display the reason that the card
does not work in the lock.
Problem: A guest room lock displays a flashing
red and green light to a Guest Card.
A flashing red and green indicator means the privacy
indication has been activated. Since this is only
accomplished from inside the room, the room is
probably occupied. If you know for a fact that the room
is not occupied, use the PP to test the function of the
privacy indicator.
If you are uncomfortable performing the following
diagnostics, contact Technical Support for
Assistance.
If the indicator is faulty, the problem is either with the
micro switch on the inside escutcheon, the privacy wire
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