Orphee MYTHIC 18 - TROUBLESHOOTING; Analytical Problem Diagnosis; Other Problem Diagnosis

REF : M18-SM-001 Rev 02
10. TROUBLESHOOTING
MYTHIC 18 Copyright© Orphée SA. All Rights Reserved. Page 66/68
10. TROUBLESHOOTING
In any case, if a problem is not solved, call Orphée’s.
10.1 ANALYTICAL PROBLEMS
PARAMETERS PROBLEMS CONDITIONS SOLUTIONS
WBC No results No HGB Check the bath wires
Check the lysis level
Check the right lysis tubing connection to the WBC
bath.
HGB OK Check the bath wires
Perform a Cleaning Cycle and then a Bleach cycle if
unsuccessful.
Bad stability Perform a Back flush and a Cleaning Cycle and then a
Bleach cycle if unsuccessful
Check the level bubble flow in the WBC bath during
the run cycle
Check the lysis quantity (see section 7.2.2.2).
RBC No results No HCT & PLT Check the bath wires
Perform a Cleaning Cycle and then a Bleach cycle if
unsuccessful
Bad stability HCT & PLT too Perform a Back flush and a Cleaning Cycle and then a
Bleach cycle if unsuccessful
Check the level bubble flow in the RBC bath during
the run cycle
Check the level bubble flow in the WBC bath during
the first dilution
HGB No results Check the led light on
Bad stability Check if no bubble in the lysis tubing.
Check the level bubble flow in the WBC bath during
the run cycle.
Check the lysis quantity (see section 7.2.2.2).
10.2 OTHER PROBLEMS
ORIGIN PROBLEMS SOLUTIONS
MYTHIC Diluent leaks around the
needle during the run cycle
Check the rinsing needle block (presence of clots) and clean
it if necessary see section
9.3.2
No starting Check the power supply connection wires
All results bad Check the level diluent and if the tubing is pinched.
No display Check the flat cable.
Printer No printing Check the paper.
Check the electrical connection.
Bad printing Check the black ribbon.