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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support until
you have reviewed the frequently asked questions in this appendix and you have
also reviewed the following:
■ The readme file located in the folder where you installed the Palm™ Desktop
software on your Windows computer or on your installation CD for Mac users
■ The Palm Desktop online Help
■ The Palm Desktop Software for the Macintosh User’s Guide, located in the
Documentation folder on your installation CD
■ The Palm Knowledge Library, accessible at www.palm.com in the Support section
■ The most recent Palm™ Tungsten™ E handheld HelpNotes on your regional
web site
If you are still having problems, contact Technical Support or go to
www.palm.com/support/tungstenE.
NOTE Palm works with developers of third-party add-on applications to ensure the
compatibility of these applications with your new Palm™ handheld. Some third-party
applications, however, may not have been upgraded to be compatible with your new
Palm handheld. If you suspect that a third-party application is adversely affecting the
operation of your handheld, contact the developer of the application.
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