Appendix B
Troubleshooting
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without PAX prior written permission.
233
General Troubleshooting, Continued
“App. Incompatible Data’ll be lost!”
A new application has been loaded. This application is not compatible with the
previous application’s data (transaction) format.
If there are transactions still in the terminal those needs to be batched, the
previous application should be re-loaded so that the transactions can be batched.
If this is the case, reboot the terminal and press MENU to return to the monitor
download menu. Re-load the old application and parameters and close the batch.
Load the new application again.
If there are no open batches, press ENTER to complete the new load.
“Application: Error In Parameters!”
An error occurred while reading the protocol parameters. Re-load the terminal’s
parameters.
Perform a file system Rebuild from Monitor Menu with the PC LOADER.
WARNING, a file system Rebuild erases all transaction data and restarts the
application.
Phone card parameters are either missing or are corrupted. Re-load the terminal’s
parameters.
An error occurred while reading the protocol parameters. Re-load the terminal’s
parameters.
“WRONG PRM BLOCK RELOAD PARAMS!”
Re-load the terminal’s parameters.
Perform a file system Rebuild from Monitor Menu with the PC LOADER.
WARNING, a file system Rebuild erases all transaction data and restarts the
application.
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