Appendix B
Troubleshooting
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without PAX prior written permission.
234
General Troubleshooting, Continued
“Storage is Full Need to Batch”
Close the current batch.
Press FUNC + MENU, select the Batch.
“User F/S wasn’t created or incorrect. Call Center to create User F/S”
Perform a file system Rebuild from Monitor Menu with the PC LOADER.
WARNING, a Database Reset erases all transaction data and restarts the
application.
“TRANS TYPE DISABL FOR THIS CARD”
The card type (VISA for example) has been disabled.
“Not relevant in this application”
A menu selection not supported by the terminal type was accessed. I.e., Radio
Parameters was selected in a landline only terminal.
A month greater than 12 or a date greater than the number of days in the month
was entered in the date field.
An hour greater than 24 was entered as the current time.
A STOP Time was entered that is earlier than the START Time (AutoDial
Setup for example).
Receipt Prints “CANCELLED”
The terminal displays a host response, or other error message, stating the reason
the transaction was cancelled. Contact your technical support help desk for
assistance.
Error message when printing Print Setup Report.
Press ENTER to continue printing the report.
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