Title Service Manual, LPCR2 Page
Service Product Drawing
3323299
B
Released State Date 11/14/2017
7000545 Revision A
Unable to establish USB connection to a computer
Overview: When running WCT, LDA, and PIP software, it will require using a USB cable to connect CR2 to the
computer. If all these software cannot establish the connection between computer to the device, the possible causes
are:
•
Incorrect cable type – use the USB cable shipped with the device, PN 3321551-000.
•
COM port not assigned on Computer – following direction below to fix COM port assignment.
When connecting the CR2 to a computer using the USB cable, if Wi-Fi Configuration Tool or LIFENET Device
Agent cannot connect to the CR2, use Computer Management to check which COM Port is assigned to USB cable.
Steps:
1. Click Start, and type Computer Management from Search programs and files.
2. Click Computer Management.
3. Select Device Manager and then expand Ports (COM & LPT)
4. Connect USB cable from CR2 to computer.
5. Open the CR2 lid.
6. Check if a COM port is automatically assigned to the CR2
7. If no COM port is assigned to the CR2, reboot the computer and repeat the steps. When LIFEPAK CR2 USB
Port is visible, proceed to Wi-Fi Configuration ToolWi-Fi Configuration Tool or LIFENET Device Agent tasks.
Unable to establish Wi-Fi network connection
Overview: “Unable to establish Wi-Fi network connection” may be heard if Wi-Fi settings are stored on the CR2
and the user has used the two-button press to attempt a Wi-Fi connection, but the CR2 is too far from the Wi-Fi
access point.
To Fix:
1. Use a smart phone to test the Wi-Fi signal strength and connection.
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