NOTE:
For UPS and FedEx, when you cancel a shipping label the postage won’t be credited. Instead, it will
simply not be applied to your invoice from UPS/FedEx. Refer to How to cancel a shipping label.
To request a USPS refund for a label you’ve just printed:
1. On the Carrier screen you will see a confirmation that the label has been printed.
2. Click on the Request Refund link.
3. You’ll see a Request Refund dialog box with some conditions. If you agree to them, check the
checkbox.
4. Click Continue to process your refund request.
To request a USPS refund from the History screen:
1. From the History menu, choose Request a Refund.Select the History button on the Home
screen.
2. This opens the History screen with the tab for Shipments selected and displaying all of the
shipments that are eligible for a refund.
3. Find your label in the list or by using the search box (refer to How to search for a shipment in
SendPro).
4. Click the > arrow in the left of the column list, next to the shipment’s date, to reveal the
shipment’s details.
5. Select Request Refund.
6. You’ll see a Request Refund dialog box with some conditions. If you agree to them, check the
checkbox.
7. Click the Continue button to process the refund request.
To check the status of your refund, refer to How to check on a label's refund status.
SendPro Shipping Solution
Pitney Bowes User Guide April 2022 107
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