Checking VAC Synchronization Status ......................................................................................................................................47
Reset VAC Synchronization ......................................................................................................................................................48
Changing the VAC Facility ID ....................................................................................................................................................49
Forcing the VAC to Low Power Mode (Hibernate) ...................................................................................................................49
Checking VAC Internal Backup Battery (not applicable for all VAC types) ...............................................................................50
Changing the VAC Data Transmission Settings ........................................................................................................................51
Checking and Changing the VAC Usage Totals ........................................................................................................................52
Testing the BLU wire connection prior to VAC configuration ...................................................................................................53
Understand and Manually Set “Motion” for Electric Vehicles .................................................................................................54
Understand and Manually Set “Idling” for Internal Combustion Vehicles ...............................................................................55
Understand and Manually Set “Motion” for Internal Combustion Vehicles ............................................................................56
Current VAC Configuration (“States” Screen) ..........................................................................................................................57
Last VAC Configuration (“InsReport” Screen) ...........................................................................................................................60
Impact Sensor Troubleshooting ...............................................................................................................................................62
Manually Enabling Impact Calibration ....................................................................................................................................63
Check Vehicle Battery Voltage Monitoring ..............................................................................................................................63
SECTION 6: WAM USE AND TROUBLESHOOTING .................................................................................................... 64
WAM Use .................................................................................................................................................................................64
WAM LEDs Explained ...............................................................................................................................................................64
WAM Troubleshooting .............................................................................................................................................................65
.................................................................................................................................................................................................65
Multitech Modem LEDs Explained ...........................................................................................................................................65
Cradlepoint Modem LEDs Explained ........................................................................................................................................66
Modem Troubleshooting ..........................................................................................................................................................66
SECTION 7: VAC TROUBLESHOOTING ..................................................................................................................... 67
Recommended maintenance tool list.......................................................................................................................................67
VAC to Wired vehicle cable pinout and fuses ...........................................................................................................................67
VAC screen and LEDs do not illuminate ...................................................................................................................................67
SECTION 8: SENSOR HUB ERRORS .......................................................................................................................... 68
Pinout Diagram ........................................................................................................................................................................68
Sensor Hub LED Indicators .......................................................................................................................................................68
Troubleshooting .......................................................................................................................................................................68
SECTION 9: SELF-DIAGNOSTIC ERROR CODES .......................................................................................................... 69
SECTION 10: SYSTEM SUPPORT INFORMATION ...................................................................................................... 94
TECHNICAL SPECIFICATIONS – VAC4S AND VAC4 ..................................................................................................................................94
Electrical Specifications ............................................................................................................................................................94
Processor/Memory/Other Specifications .................................................................................................................................94
Communication Specifications .................................................................................................................................................95
User Interface Specifications ....................................................................................................................................................95
Mounting Specifications ..........................................................................................................................................................96
Sensor Specifications ................................................................................................................................................................96
Regulatory and Product Certifications .....................................................................................................................................97
CUSTOMER SUPPORT AND RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY AND PROCEDURES ............................................................99
APPENDIX A (RMA REQUEST FORM) ..................................................................................................................................................100
APPENDIX B (HARD-BYPASS POWERFLEET® ACCESS CONTROL) ................................................................................................................101
APPENDIX C (USING THE POWERFLEET WI-FI TEST TOOL) ......................................................................................................................102
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