PowerFleet VAC4 - Appendixa (Rma Request Form )

PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
support@powerfleet.com
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Appendix A (RMA Request form)
RMA Request / Field Failure
Include all detailed data regarding the failure. *RMA number is required. To avoid delays in processing the RMA it is
critical to complete this form clearly and with all requested information.
E-mail or fax this completed form to (201) 996-9144 Attention: Hardware Support
*RMA Number
Customer Name
Contact Phone
Alternate Phone
Address
City
State
Zip
Contact Name
Contact e-mail
1
Is the invoice from a Dealer or Customer?
Dealer
Customer
2
Is the hardware shipped back to a Dealer or Customer?
Dealer
Customer
3
Do you have a copy of the Hardware User Guide(s)?
Yes
No
4
Did you call PowerFleet Support prior to removing the hardware?
Yes
No
Failure Description
Provide a detailed description of the failure determination.
1
2
3
4
5
Troubleshooting
What troubleshooting steps were taken to determine that this part is faulty?
1
2
3
Hardware Information
Part Number
Serial Number
Firmware Ver
Part Name
Technician
1
2
3
Vehicle Information
Vehicle Number
Make
Model
AC, DC, or LP
driven?
Vehicle Type (Forklift,
Pallet Jack, Reach, etc.)
Ship the secured packaged hardware to the following address:
VIP Industries, PowerFleet RMA Department, 90 Brighton Road, Clifton NJ 07012