PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
52-Wi-Fi Config Err Contact IDSY
[FUNCTIONAL] VAC was configured for Proprietary or TLS data encryption but the site is is programmed to connect to
does not support that data encryption.
• If this occurs, the Wi-Fi data encryption method needs to be changed in the VAC (if this appears on only a couple
VACs) or in the software license (if this occurs on all VACs).
53-Invalid Region Contact IDSY
[FUNCTIONAL] VAC hardware is for a different region (North America, EMEA, APAC).
• If this occurs, the VAC must be replaced with a region appropriate VAC.
“Error: 00” through “Error: 37” [displayed at any time without warning to any operator type] – These errors may
allow vehicle use during the error, and may self-correct. Intermittent display of the same error, or recurring errors
should be considered an issue.
None for Operators. The VAC self-re-boots until the error is cleared.
Intermittent or
continuous VAC issue
• Complete an RMA Request form (See Appendix A)
• Call PowerFleet’s Customer Service for an RMA number.
• Only the VAC should be returned for analysis/repair.
• Once the VAC is removed, the system MUST be hard-bypassed to use the vehicle.
• Follow instructions on how to hard-bypass the system. (See Appendix B)
80-Vehicle Soft Bypassed (Refer to Hardware Guide) [REFERENCE] The vehicle system has been placed in ”ID
Optional” mode. This error will not display on the vehicle, only in the error reports from the software.
A Maintenance operator
placed the vehicle in “ID
Optional” mode
• Log into the vehicle as a Maintenance operator.
• Select the Access menu option, and then press ENTER.
• On the “Access” sub-menu, select the Settings menu option, and press ENTER.
• On the “Settings” sub-menu, select “Registered IDs” to disable soft bypass and restore
vehicle access control. Operators will again be required to log in to use the vehicle.
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