PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
83-Impact sensor Er (Refer to Hardware Guide) [last X, Y reading]
[FUNCTIONAL] The impact sensor has experienced a hardware/connection error.
Disconnected impact
sensor
• Verify that impact sensor is installed on the specified vehicle. If not, and it is
uninstalled intentionally, then you must either re-run Install Wizard (to disable sensing
at the VAC) or disable Impact Sensing for that vehicle using PowerFleet® Vision Pro™.
• If sensor is present but unplugged, then plug sensor back in. Identify how it was
disconnected and address the root cause (e.g. no service loop/pulled too tight; cable
connector cover missing on VAC Bracket, etc.)
• Verify that sensor is working using the Hardware->Impact screen. X/Y readings should
be 0.0 +/- 0.2G with R readings between 70 and 90 on both axes. If not, sensor may
be malfunctioning.
Malfunctioning impact
sensor
• If X or Y reading is non-zero, but also not between 70 and 90, the sensor may be
malfunctioning; also, if X or Y is normal (70-90) but the other axis is 0, then sensor is
malfunctioning.
• Complete an RMA Request form (See Appendix A)
• Mounting using screws or non-IDSY-provided tape; Re-mount using provided tape.
• Make sure that no other object is 'bouncing' on top of sensor during normal driving.
• Make sure that mounting location avoids positioning right near vehicle wheels or
other surfaces prone to repetitive vibration while driving.
• Call PowerFleet’s Customer Service for an RMA number.
• Only the impact sensor should be returned for analysis/repair.
• Once impact sensor is removed, system will display error #13. This error can be
ignored until the impact sensor is replaced.
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