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Chapter 7 Diagnosing Problems
CLEAR PAPER JAM Yes No paper motion. Clear jam and reload paper. If this
message recurs, contact your
authorized service representative.
1
CLEARING
PROGRAM FROM
FLASH
No Status message:
emulation software
successfully loaded into
printer RAM and the
checksum matched. The
old program is now being
deleted from flash
memory.
No action is required.
CLOSE PLATEN Yes The platen lever is open. Close the platen lever.
CTL VOLT FAIL* No Controller Voltage
Failure. 15 V failure on
the controller board.
Contact your authorized service
representative.
1
D50 Status %XX
Clearing Flash
No Status message: The
printer is clearing its flash
memory, where %XX
represents the
percentage completed.
No action is required.
D51 Status %XX
Programming...
No Status message: The
printer is loading
firmware, where %XX
represents the
percentage completed.
No action is required.
D55 Status: Send
Program to EC
No Status message: The
printer is loading the
engine controller program
into the engine controller
(EC).
No action is required.
DIAGNOSTIC
PASSED
No Status message: the
printer passed its
memory and hardware
initialization tests.
No action is required.
DO NOT POWER OFF No Status message: The
printer is performing an
operation that must be
completed before you
can cycle power.
No action is required, but do not
power off the printer until the
operation is complete.
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
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