282
Chapter 7 Diagnosing Problems
SENDING PROGRAM
TO EC PROCESSOR
No Status message: the
printer is loading the
engine controller program
into the engine controller.
No action is required.
SF ERROR No Structured Field Error.
Application software has
violated structured data
field parameters.
Not a printer problem. Have the
system administrator correct
applications data or configuration.
SHUT DRVR CIR*
See User Manual
No The shuttle driver circuit
on the controller board is
drawing too much
current.
Contact your authorized service
representative.
1
SHUTL INV CMD* No Shuttle Invalid
Command. Firmware
error on controller board.
Contact your authorized service
representative.
1
SHUTL INV PARM* No Shuttle Invalid
Parameter. Firmware
error on controller board.
Contact your authorized service
representative.
1
SHUTL OVR SPEED* No The shuttle is oscillating
too rapidly.
Contact your authorized service
representative.
1
SHUTTLE JAM Yes No shuttle movement or
shuttle moving at the
wrong speed.
Check for obstruction to shuttle, a
twisted ribbon, or platen lever
closed too tightly. If fault source is
not apparent, contact your
authorized service representative.
1
SHUTTLE STALL Yes The shuttle is not moving.
See
“SHUTTLE JAM” on
page 282.
Set the platen lever to match the
thickness of paper, but not too
tightly. Check and adjust the platen
gap. Inspect the ribbon mask for
deformation that snags and
interferes with shuttle movement. If
fault source is not apparent, contact
your authorized service
representative.
1
SHUTTLE TYPE NOT
SUPPORTED*
No The shuttle type was not
detected at power-up or
the shuttle installed in the
printer is not supported
by the firmware.
Contact your authorized service
representative.
1
SOFTWARE ERROR*
CYCLE POWER
No Application software tried
to perform illegal printer
function, or damaged
logic circuits found on
controller board.
Contact your authorized service
representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
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