6. Troubleshooting
This chapter describes basic troubleshooting information.
Hot-Swapping Failed Drives
The device supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails.
RAID 5 ≥ 3 One member drive fails.
RAID 6 ≥ 4 One or two member drives fail.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Install the new drive.
The device beeps twice.
8. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
9. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
Forcing Qnder Pro and myQNAPcloud to Locate the Device
If Qnder Pro or myQNAPcloud is unable to locate the device during QTS installation, the drives or data may
be faulty.
1. Power o the device.
2. Remove all drives.
3. Power on the device.
4. Locate the device using Qnder Pro.
5. Reinsert the drives.
6. Continue with the QTS installation.
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
QGD Rackmount Switch User Guide
Troubleshooting 75
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