Qualstar Q40 - RMI Connection, Cleaning, and Performance Issues

511026 Rev. 07-01-19
145
T
able 20: RMI Network Connection Issues
Problem Solution
Cannot connect to the RMI.
•
Verify that the Ethernet cable is connected to the Base Module’s
controller board and to the LAN.
•
Verify that the link LED on the RJ45 (LAN) connector is lit when the
device is powered up. If the LED is not lit, the device is not
communicating with the LAN. See your network administrator for help.
•
Verify that the device has been configured with a valid static network
address or DHCP has been enabled so the device can obtain a network
address. If using DHCP, write down the device's network address from
the OCP login screen. If the device did not obtain a valid address via
DHCP, verify that the DHCP server is up and the library has network
access to it. If necessary, set a static network address instead.
•
Enter the library’s IP address into the address bar of a web browser
connected to the same LAN as the device. If the RMI web page does
not display, ping the device's IP address. If the ping fails, verify that the
device has a valid network address and that there are no firewalls or
other obstructions to network traffic between the computer with the web
browser and the device. See your network administrator for help.
Table 21: Cleaning Problems
Problem Solution
Cannot load the cleaning cartridge.
•
Make sure you are using a Universal Ultrium cleaning cartridge.
•
Make sure the cleaning cartridge has not expired. A cleaning cartridge
will expire after approximately 50 cleaning cycles.
•
Power cycle the library.
8.4 Performance Problems
The process of backing up files involves many system components, from the files in the file system on the
disk drives, through the backup server, and out to the library. This is all managed by software running on
an operating system. The backup process can only run as fast as the slowest component in the system.
Performance issues are solved by identifying and addressing performance limitations in your system. See
sections below for the following potential performance limitations:
• Average File Size
• File System Type
• Connection from the Backup/Archive Host Server to the Disks
• Backup/Archive Server
• Backup/Archive Software and Method
• Connection from the Backup/Archive Host Server to the Device
• Media