RED DSMC OPERATION GUIDE: EPIC/SCARLET
COPYRIGHT © 2015 RED.COM, INC 955-0020_V6.0, REV-J | 179
“CRITICAL FAILURE” OR “SERIOUS ERROR” MESSAGES
SYMPTOM
When you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or
“Serious Error”.
POTENTIAL RESOLUTIONS
Update the camera firmware to the latest release build available for download at www.red.com/downloads.
Submit a Technical Support request at https://support.red.com. Include the following with the request:
‒ Log file. For more information, go to “Save a LOG File” on page 109.
‒ List of modules, lens, and third-party accessories that were attached when the error occurred.
‒ Method for powering the camera when the error occurred (include battery types, power modules, and
power cables).
ERROR 0X00000020
SYMPTOM
The display shows a message with the phrase “Error 0x00000020. Please save log and send to RED support.”
POTENTIAL RESOLUTIONS
Perform a secure format of the SSD. For more information, see the DSMC Media Operation Guide, available
at www.red.com/downloads.
Update the camera firmware to the latest release build available for download at www.red.com/downloads.
Submit a Technical Support request at https://support.red.com. Include the following with the request:
‒ Log file. For more information, go to “Save a LOG File” on page 109.
‒ List of modules, lens, and third-party accessories that were attached when the error occurred.
‒ Method for powering the camera when the error occurred (include battery types, power modules, and
power cables).
TIGHTEN DC IN CONNECTOR
SYMPTOM
The DC IN connector nut is loose.
POTENTIAL RESOLUTIONS
Tighten the loose DC IN connector nut using a pair of heavy duty strong point tweezers.
WARNING: DO NOT OVERTIGHTEN.
OPTIONAL: Add a small amount of Loctite
®
222 (low strength thread locker) to the threads of the DC IN connector
nut to prevent the connector from becoming loose again.
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