Service Call Conditions
SM Appendix 3-55 D017/D018/D019/D020/D084/D085
Appendix:
Service Call
Conditions
997 B Application function selection error
Application selected by the operator did not start or end normally due to a
software problem. An option required by the application may not be
installed.
Confirm which devices are required for the application.
Make sure all devices are configured correctly.
If the problem is with the fax unit, the nesting of the fax group may be
too complicated
998 D
Application start error
No applications start within 60 sec. after the power is turned on.
Loose connection of RAM-DIMM, ROM-DIMM
Defective controller
Software problem: check the setting of SP5875-001. If the setting is
set to "1 (OFF)", change it to "0 (OFF)".
Check if the RAM-DIMM and ROM-DIMM are correctly connected.
Reinstall the controller system firmware.
Replace the controller.
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