SERVICE CALL CONDITIONS
G104 4-20 SM
Item
SC
Symptom Possible Cause/Required Action
Printer font error 921
[B]
No font is detected in the
machines that have the font
in the SD card when the
printer application is run.
• Install the System, Printer Application, NIB, and
Web System firmware.
Software performance error 1 990
[D]
The software makes an
unexpected operation.
• Defective software
• Defective controller
• Software error
1. Reinstall the controller and/or engine main
firmware.
2. See NOTE 1 at the end of the SC table.
Software performance error 2 991
[C]
Unexpected software error
detected, which does not
affect operation of the
machine
The machine does not stop and the SC code is not
displayed. The machine automatically recovers.
However, the SC code is logged in the engine
summary sheet (SMC).
SC not defined
992
[D]
SC that is not controlled in
the system occurs.
• Defective system software
Application start error 998
[D]
No applications start within
60 seconds after the power is
turned on.
• Loose connection of RAM-DIMM, SD card in slot
1
• Defective controller
• Software problem
1. Check if the RAM-DIMM and SD card in slot 1 are
properly connected.
2. Reinstall the controller system firmware.
3. Replace the controller.
NOTE 1: If a problem always occurs in a specific condition (for example. printer driver setting,
image file), the problem may be caused by a software error. In this case, the following
data and information needs to be sent back to your product specialist.
• Symptom / Possible Causes / Action taken
• Summary sheet (SP mode “1 Service/Printer SP”, SP 1004 [Print Summary])
• SMC - All (SP 5990 2)
• SMC - Logging (SP 5990 4)
• Printer driver settings used when the problem occurs
• All data displayed on the screen (SC code, error code, and program address
where the problem is logged.)
• Image file which causes the problem, if possible
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