Ricoh G104 - Page 103

SERVICE CALL CONDITIONS
SM 4-19 G104
Trouble-
shooting
Item
SC
Symptom Possible Cause/Required Action
HDD: Read error 863
[D]
The data stored in the HDD
cannot be read correctly.
• Defective HDD
• Defective controller
1. Replace the HDD.
2. Replace the controller.
HDD: CRC error 864
[D]
While reading data from the
HDD or storing data in the
HDD, data transmission
fails.
• Defective HDD
1. Replace the HDD.
HDD: Access error 865
[D]
An error is detected while
operating the HDD.
• Defective HDD
1. Replace the HDD.
SD card authentication error 866
[B]
A correct license is not
found in the SD card.
• SD-card data is corrupted.
1. Store correct data in the SD card.
SD card error
867
[D]
The SD card is ejected from
the slot.
• The SD card is ejected from the slot.
1. Install the SD card.
SD card access error [243-253: File system error, 254 or blank: Device error] 868
[D]
SD card error occurs when
SD card is activated.
• Defective SD card
• Defective SD card controller
1. For a file system error, format the SD card on your
PC.
2. For a device error, turn the mains switch off and on.
3. Replace the SD card.
4. Replace the controller.
Address data error 870
[B]
An error is detected in the
data copied to the address
book over a network.
• Defective software program
• Defective HDD
• Incorrect path to the sever
1. Initialize the address book data (SP 5846 50).
2. Initialize the user information (format the hard disk
with SP5832).
3. Replace the HDD.
Electric counter error 900
[D]
Abnormal data is stored in
the counters.
• Defective NVRAM
• Defective controller
1. Turn the main switch off and on.
2. Check the connection between the NVRAM and
controller.
3. Replace the NVRAM.
4. Replace the controller.
Printer function error 920
[B]
The error that causes the
malfunction in the software
application is detected.
• Turn the main switch off/on, or install Printer
Application firmware
• Unexpected hardware structure
(insufficient memory or hard disk space.)
CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA