Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
172
No.
Type
Error Name/Error Condition/Major Cause/Solution
1. Turn the power OFF and ON.
2. Replace the polygon mirror motor/ laser unit.
3. Replace the interface harness of the laser unit.
4. Replace the main board.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC203
D
Polygon mirror motor off timeout error
The polygon mirror motor does not leave the READY status within 20 sec. after the
polygon mirror motor was switched off.
 Polygon mirror motor/LD driver board harness loose or disconnected
 Polygon mirror motor/LD driver board defective
1. Turn the power OFF and ON.
2. Replace the polygon mirror motor/ laser unit.
3. Replace the interface harness of the laser unit.
4. Replace the main board.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC204
D
Polygon mirror motor lock signal error
The signal remains HIGH for 0.2 sec. (or 4 times in 50msec of polling) while the
polygon mirror motor is rotating.
Polygon mirror motor/LD driver board defective
1. Turn the power OFF and ON.
2. Replace the polygon mirror motor/ laser unit.
3. Replace the interface harness of the laser unit.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC220
D
Beam synchronization error
The laser synchronization detection signal for the LD is not output within 0.4 sec.
after the laser unit has turned on.
 Disconnected cable from the laser synchronization detector defective
connection
 Defective laser synchronization detector/ main board
 The beam does not enter the laser synchronization detector
1. Turn the power OFF and ON.
2. Replace the polygon mirror motor/ laser unit.
3. Replace the interface harness of the laser unit.
4. Replace the main board.

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm