Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
179
Error Messages
Overview
Error codes will be displayed on the operation panel if the machine has a problem. These can be
viewed by a customer.
Messages are listed in alphabetical order in the table.
"X" indicates a number in an error code that appears differently depending on a specific situation.
When using the four-line LCD model:
If the alert indicator lights up continuously or flashes, switch to copier mode and check the displayed
message.
When using the touch panel model:
If the alert indicator lights up continuously or flashes, press the [Status] icon on the [Home] screen and
check the displayed message.
Error Messages
Message
Causes
Solutions
2XXX14
The machine was not able to
print the received fax, or the
machine's memory reached
capacity while receiving a fax
because the document was
too large.
 The paper tray was empty. Load
paper in the paper tray.
 The paper tray did not contain A4,
Letter, or Legal size paper. Load
valid size paper in the tray, and
configure the paper size settings
under [Paper Settings] accordingly.
 A cover or tray was open. Close
the cover or tray.
 There was a paper jam. Remove
the jammed paper.
 A print cartridge was empty.
Replace the print cartridge.
 The received fax was too large.
Ask the sender to resend the
document in parts as several
smaller individual faxes, or to send
at a lower resolution.
ADF Original Misfeed
Open ADF Cover and
An original has jammed inside
the ADF.
 Remove jammed originals, and
then place them again.

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm