Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
171
Service Call
Service Call Conditions
The ‘SC Table’ section shows the SC codes for controller errors and other errors. The latter are put into
four types. The type is determined by their reset procedures. The table shows the classification of the
SC codes.
Level
Definition
Reset Procedure
A
To prevent damage to the machine, the main machine
cannot be operated until the SC has been reset by a
service representative (see the note below).
Enter "Maintenance mode (SP
menu)", and select [Fuser SC
Reset], and turn the main power
switch off and on. *
B
SCs that disable only the features that use the defective
item. Although these SCs are not shown to the user
under normal conditions, they are displayed on the
operation panel only when the defective feature is
selected.
Turn the main power switch off
and on.
C
The SC history is updated. The machine can be
operated as usual.
The SC will not be displayed.
Only the SC history is updated.
D
Turning the main power switch off then on resets SCs
displayed on the operation panel. These are re-
displayed if the error occurs again.
Turn the main power switch off
and on.
To prevent damage to the machine, the machine cannot be operated until the fusing related SC has
been reset by a service representative.
The SC reset procedure is as follows ;
1. Enter the "Maintenance mode (SP menu)".
2. Select [Fuser SC Reset]
Four-line LCD panel: [Engine maintenance] > [Fuser SC Reset].
Touch panel: [Engine Service Setting] > [Fuser SC Reset].
3. Press "Execute", and then turn the machine off and on.
SC 2xx (Laser Optics Errors)
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC202
D
Polygon mirror motor on timeout error
The polygon mirror motor does not reach the targeted operating speed within 10 sec.
after turning on.
 Polygon mirror motor/LD driver board harness loose or disconnected
 Polygon mirror motor/LD driver board defective

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm